At Life Saving Training, we’re dedicated to building and maintaining the trust of our customers and visitors to our website. We respect your privacy and want you to know that we keep your information safe and secure. We don’t sell or pass on your information to anyone for marketing purposes.
This policy exists to help you to understand what personal information we collect at Life Saving Training and why. We’ll also let you know how we store it, keep it secure and the limited situations in which data will be shared with third parties. We take privacy very seriously, but we promise this policy won’t be overly complicated so that it’s easy to digest.
Life Saving Training is registered as a Data Controller with Information Commissioner’s Office (ICO). ICO registration number: ZA035453 and original registration date: 18 January 2014.
Life Saving Training customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details:
Post: Linskill Centre, Linskill Terrace, North Shields, NE30 2AY, GB
Telephone: 0191 5808 808
Email: info@lifesavingtraining.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Genetic information
- Health information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- To keep you up to date about training renewals, upcoming training opportunities and any changes to first aid based on the Resuscitation Council UK guidance.
For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
How long we keep information
For the purposes of awarding qualifications, we are required by the Awarding Organisation to maintain records for 5 years. For marketing consent, we retain your information indefinitely unless you request otherwise.
Who we share information with
Data processors
ITC First
This data processor does the following activities for us: As an Awarding Organisation they process learner information and assessment decisions to issue qualification certificates.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Google
Category of recipient: Cloud Storage
Country the personal information is sent to: Google does not disclose specific data centre locations.
How the transfer complies with UK data protection law: Adequacy Regulations / UK Extension to the EU-U.S. Data Privacy Framework.
Organisation name: Hubspot
Category of recipient: CRM Customer Relationship Management
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Adequacy Regulations / UK Extension to the EU-U.S. Data Privacy Framework.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@lifesavingtraining.co.uk
Post: Life Saving Training, Linskill Centre, Linskill Terrace, North Shields, NE30 2AY
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint